The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You), the trader VEJASTORE (hereafter referred to as We) belonging to the company VEJA FAIR TRADE with a capital of 100,000 Euros, whose headquarters is situated at 13 rue de la Cerisaie – 75004 Paris and registered on the register of companies and commerce in Paris under the number B478328107, N° de TVA FR89478328107. Mail address for customer service: firstname.lastname@example.org
Once you place your order, you will receive an email which includes a customer service phone number. Before any purchase, we recommend that you read and accept the general terms and conditions. Upon confirming an order, you accept our general conditions of sale.
When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, color, particularities of products, and cost of services) and accepts them completely.
Items available on www.veja-store.com are only offered to customers whom have an address in the following countries: France, Belgium, Luxembourg, Monaco, Germany, Netherlands, UK, Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal , Finland, Sweden, Norway, Liechtenstein, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Malta, Cyprus, Latvia, Lithuania, Romania, Estonia, Algeria, Albania, Bosnia, Georgia, Morocco, Moldavia, Russia, Tunisia, Turkey, The Ukraine, Serbia, Croatia, Argentina, Australia, Bolivia, Chile, China, Colombia, Costa Rica, Equator, Hong-Kong, Indonesia, India, Japan, Cambodia, Laos, Mexico, New Zealand, Peru, Paraguay, Uruguay, Venezuela, Singapore, Thailand, Taiwan, Vietnam, The Philippines, Malaysia, United Arab Emirates, Canada, Egypt, Jordan, Lebanon, Libya, Madagascar, Qatar, Saudi Arabia, Israel, Senegal, The United States, Ghana, South Africa, South Korea. Orders must not exceed 300 Euros.
3. Order success
Your order is confirmed upon receipt of the email “order process”. The sale will be effective once the order is confirmed by VEJA. This confirmation is completed upon sending the email of shipping process (maximum 3 working days except for sale items or items on special offer) VEJA reserves the right not to confirm an order for any reason (item available, problem concerning the order received, abnormal order, predictable problems concerning the delivery or issues about a previous order).
In this case, VEJA will contact the client, please allow a maximum delay of 5 working days once the order is registered and a refund will be made. If we are only able to fulfill part of your order, payment will be taken for your whole order, and then on dispatch a full refund for the unavailable goods will be made.
We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed.
5. Secure payment
Payments are made with a Paypal account or by credit card. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event of it being intercepted. In case of problem, please contact us to the following address:email@example.com
Items remain VEJA’s property until the collection of the order.
7. Delivery terms
We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, which may cause delays.
FREE DELIVERY on all orders above 65 euros with Colissimo
FREE DELIVERY on baskets 150 euros & over
International baskets below 150 euros we charge the following :
- Countries of the E.U. - 10 euros
- Rest Of Europe (ioutside E.U.) - 15 euros
- Rest Of World (inc. Australia & Japan) - 25 euros
8. Right of Retraction
A return slip is delivered with every order. VEJA allows you 28 days to return a product that you are not satisfied with. Your right of retraction begins the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods demand. We request that you send us the merchandise by registered post.
Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The client will be refunded once the products are received by VEJA under 14 days.
*Please note - We do not offer refunds on discounted or sale items but we will gladly exchange for another product.
In case of retraction, abroad the charges of sending and of return are chargeable to the customer.
9. Privacy promise
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site. In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (French data protection watchdog). VEJA is authorized to extract, handle and use information that concerns you. This information is the subject of computer processing. Veja complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
This activity is strictly regulated: The file must be declared to the CNIL under the number 1230294. You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You may at any time, modify this information by mailing firstname.lastname@example.org or accessing your account.
10. Intellectual property
All the content on the VEJASTORE (illustrations, texts, names, brand names, images and videos) is the property of VEJA, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by VEJA. The client forbids himself to paste or download the content of www.veja-store.com except prior and express authorization by VEJA.
11. Applicable law
These terms and conditions comply with French law.
12. Claim and Mediation
If you wish to submit a complaint to Veja, please contact our Customer Service department in the following ways :
- By email at the address email@example.com
- On Facebook : https://www.facebook.com/veja.fairtrade/
- By mail post : Veja Service Client, 13 rue de la Cerisaie, 75004 Paris
If our Customer Service is unable to resolve your claim or if you are not satisfied with the solution proposed in our claim process, you can submit you claim to FEVAD.
In accordance with the Consumer code regarding the amicable settlement of disputes, Veja takes part of the E-commerce Mediator Service of the FEVAD (Federation of e-commerce and online sales) located at 60 Rue de la Boétie, 75008 Paris - http://www.mediateurfevad.fr/
After a prior written approach by consumers to Veja, the Mediator Service may be seized for any consumer disputes which the settlement would not have resulted in.
For information regarding the seize of the Mediator, please go to the following page : http://www.mediateurfevad.fr/index.php/espace-consommateur/
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