FAQ

For more information on holiday returns, please visit our returns and refunds page :
EU return policy
UK return policy 
AS return policy 

We do not offer regular exchanges on our website Veja.com. If you need a different size or another style you will need to place a new order on our e-shop.

You can return your item directly from your VEJA personal space by following the steps below:

1.Log in to your account at www.veja-store.com and go to "Orders"

2. Select the order containing the product you want to retur

3. Select the product you want to return by checking the box next to its name

4. Indicate the reason for the return. All returns must be in new condition

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Print and stamp your prepaid shipping label on your package.

- In case of return with Colissimo, get your proof of deposit stamped and keep it. Then please drop off your return at a postal centre.

- In case of return with Mondial Relay, drop off your return package in a pick-up point. Click on this link to find your nearest pick-up point.*

For the UK: Please drop off your return at a DHL PARCEL SERVICEPOINT, find the closest one to you here: https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users/business-services/service-point-finder.html 

Credits offered as a commercial gesture are valid for 1 year and are not refundable.

Please note: In case of payment with a credit note, the refund will be made in a credit note and will not be refunded to the credit card used for the payment of the online order.