What are the conditions to make a return?

For more information on holiday returns, please visit our returns and refunds page :
EU return policy
UK return policy 
AS return policy 

 

We will only accept items returned within 28 days, unworn and in their original packaging (no damage to the box), with the return slip, available to download on your customer account.

 

Returns are free in France for orders over 65€/$ (60£/¥500), and in Europe, in the concerned countries, for orders over 80€/$ (70£/¥770).

 

Free returns to the United Kingdom*.

*Free returns to England, Northern Irland, Wales and Scotland from £90 except for Jersey, Guernsey and Isle of Man.

 

Online orders on the www.veja-store.com website cannot be returned to the shop. Please make your returns by following the online procedure only. For more information on our returns policy, please see our returns policy.

 

Credits offered as a commercial gesture are valid for 1 year and are not refundable.

 

Please note: In case of payment with a credit note, the refund will be made in a credit note and will not be refunded to the credit card used for the payment of the online order.