RETURNS AND REFUNDS

See our FAQ for more information on shipping & returns.

What are the conditions to make a return?

Only items returned within 28 days after delivery, in new condition and their original box, accompanied by the "Return Request" duly completed, will be accepted.

 

How to proceed to an exchange?

We do not offer regular exchanges on our website veja-store.com.

If you need a different size or another style you will need to place a new order on our e-shop.

 

You can return your item directly from your VEJA personal space by following the steps below:

 

1.Log in to your account at www.veja-store.com and go to "Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Paste the prepaid shipping label, get your proof of deposit stamped and keep it. Please drop off your return at a postal centre. 

 

What are the conditions for returning an item?

We make assets or refunds. If you make the request and provide the return within 28 days after delivery, your order in its original condition, its original box and unused, Veja can refund your order or proceed to a credit. In case of a refund, we will re-credit your bank account for the amount of the returned item.

 

Return address :
VEJA CHEZ LOG’INS
Distripôle PARISUD – Bâtiment 1
1 rue de l’espace Schengen
77127 Lieusaint
France

 

Online orders on the www.veja-store.com website cannot be returned to the shop. Please make your returns by following the online procedure only.



How to return a European order?

We will only accept items returned within 28 days, unworn and in their original box (no damage to the box), with the return slip, available to download on your customer account.

 

Free returns in France and Europe*.

 

To make the return, let yourself be guided by the following steps:

 

1. Log in to your account at www.veja-store.com and go to "Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Paste the prepaid shipping label, get your proof of deposit stamped and keep it.

 

Online orders on the www.veja-store.com website cannot be returned to the store. Please make your returns by following the online procedure only.

 

In cas you have any questions please contact the Client Service via the contact form:  https://www.veja-store.com/fr_fr/contact

 

How to return an international order?

We will only accept items returned within 28 days, unworn and in their original box (no damage to the box), with the return slip, available to download on your customer account.

 

OUTSIDE FRANCE AND EUROPE

 

1. Log in to your account at www.veja-store.com and go to "My Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition and in its original box.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Remove the document "Customs Declaration / CN23" present in the transparent white envelope stuck on the package of your package

7. Delete the phrase "Sale of goods"Check the "Return Merchandise" box

8. Put the document back in the transparent pouch

9. Your return must be returned as "Standard" delivery by your local Post Office. Your parcel number must begin with the letter "C". 

 

Veja reserves the right not to accept an international return if it does not comply with the above steps.

 

Online orders on the www.veja-store.com website cannot be returned to the store. Please make your returns by following the online procedure only.

 

If you have any questions please contact the Client Service via the contact form:  https://www.veja-store.com/en_eu/contact

 

I cannot find my return or the prepaid label ...

Free returns to France and Europe*.

 
The return form to attach to your package is also available in your personal area in PDF format. 

 

*Returns are free in France for orders over 65€/$ / ¥500) , and in Europe for orders over 80€/$ / ¥770).

 

How to get the refund / have my order returned?

In order to receive a refund or a credit, the returned product(s) must be in perfect condition, unworn and in their original packaging (box, accessories). Any product that has been worn, damaged, is not in its original box or whose packaging is damaged will not be eligible for a refund or credit.
From the moment we receive your return in our warehouse, the average processing time is 5 working days (Monday to Friday).

The confirmation of your refund or the edition of your credit will be notified to you by email.

A credit note is valid for 1 year from the date of issue
Credit notes created as a commercial gesture are not refundable.

You can also follow the progress of your return via your personal account, under the heading "Returns":

 

 

How long can I have to return an item?

You have 28 days from the receipt of your package to return it to us. It just needs to be new and in the original box.

 

Who pays for the return costs?

If the product does not give you complete satisfaction you have 28 days clear on the date of delivery of the parcel to return us the article(s) concerned new and in their box of origin.

 

Free returns to France and Europe*.

*Returns are free in France for orders over 65€/$ / ¥500) , and in Europe for orders over 80€/$ / ¥770).

 

* List of European countries concerned by free returns: Germany, Andorra, Austria, Belgium, Croatia, Czech republic, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland.