RETURNS AND REFUNDS

What are the conditions to make a return?

Only items returned within 28 days after delivery, in new condition and their original packaging, accompanied by the "Return Request" duly completed, will be accepted.

 

I have an error in my order received ...

Did you receive the wrong model?

 

 

How to proceed to an exchange?

We do not offer regular exchanges on our website Veja.com.

If you need a different size or another style you will need to place a new order on our e-shop.


You can return your item directly from your VEJA personal space by following the steps below:

 

1.Log in to your account at www.veja-store.com and go to "Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Paste the prepaid shipping label, get your proof of deposit stamped and keep it. Please drop off your return at a postal centre. 

 

What are the conditions for returning an item?

We make assets or refunds. If you make the request and provide the return within 28 days after delivery, your order in its original condition, its original packaging and unused, Veja can refund your order or proceed to a credit. In case of a refund, we will re-credit your bank account for the amount of the returned item.

 

Return address :
VEJA chez LOG’INS
Rue des 44 Arpents
91100 Villabé

France

 

Online orders on the www.veja-store.com website cannot be returned to the shop. Please make your returns by following the online procedure only.



How to return a European order?

 

To make the return, let yourself be guided by the following steps:

 

1. Log in to your account at www.veja-store.com and go to "Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Paste the prepaid shipping label, get your proof of deposit stamped and keep it.

 

In cas you have any questions please contact the Client Service via the contact form:  https://www.veja-store.com/fr_fr/contact

 

How to return an international order?

OUTSIDE FRANCE, EUROPE AND UNITED KINGDOM

 

1. Log in to your account at www.veja-store.com and go to "My Orders".

2. Select the order containing the product you want to return.

3. Select the product you want to return by checking the box next to its name.

4. Indicate the reason for the return. All returns must be in new condition and in its original packaging.

5. Print your return form in your personal space and place it once completed. Unfortunately, if this form is missing, we will not be able to identify your order number and process your return promptly.

6. Remove the document "Customs Declaration / CN23" present in the transparent white envelope stuck on the package of your package

7. Delete the phrase "Sale of goods"Check the "Return Merchandise" box

8. Put the document back in the transparent pouch

9. Your return must be returned as "Standard" delivery by your local Post Office. Your parcel number must begin with the letter "C". 

 

Veja reserves the right not to accept an international return if it does not comply with the above steps.

 

 

If you have any questions please contact the Client Service via the contact form:  https://www.veja-store.com/fr_fr/contact

 

I cannot find my return or the prepaid label ...

Free returns to France and Europe*.

 
The return form to attach to your package is also available in your personal area in PDF format. 

 

*Returns are free in France for orders over 65€/$ (£60 / ¥500) , and in Europe for orders over 80€/$ (£80 / ¥770).

 

How to get the refund / have my order returned?

To be eligible for a refund or credit, products must be returned in their original working condition (packaging, accessories, instructions, etc.). Any product that has been damaged, or is not in its original packaging, or whose packaging has been worn beyond simple opening of the product, will not be refunded. The processing time for a return after receipt in our warehouse is 5 working days. Provided that the above return conditions are met:

 

 - If you have requested a refund, this will be made within 14 days of receipt and processing by VEJA of the returned item.

 - If you have requested a credit, your VEJA customer account will be credited within one week after receipt and processing by VEJA of the returned item. The validity period of a credit note is one (1) year.



You will receive a notification of reimbursement / credit by email when your request is processed after the warehouse has processed your return.


Please note: The return of an order paid with a credit note will necessarily be subject to a new credit note valid for 1 year.


You can also follow the progress of your return via your personal account, in the "Returns" section:

 

How long can I have to return an item?

You have 28 days from the receipt of your package to return it to us. It just needs to be new and in the original packaging.

 

Who pays for the return costs?

If the product does not give you complete satisfaction you have 28 days clear on the date of delivery of the parcel to return us the article(s) concerned new and in their packing of origin.

 

Free returns to France and Europe*.

*Returns are free in France for orders over 65€/$ (£60 / ¥500) , and in Europe for orders over 80€/$ (£80 / ¥770).

 

* List of European countries concerned by free returns: Germany, Andorra, Belgium, Croatia, Spain, Estonia, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Switzerland.