Shipping methods
| Guaranteed delivery before December 25th for all orders placed today. |
What is the last day to order for Christmas?
Guaranteed delivery before December 25th 2024 for all orders made before the deadlines:
| SHIPPING METHOD | FLORIDA | CALIFORNIA | ILLINOIS | NEW YORK | TEXAS | OTHER STATES |
| UPS GROUND | December 15th | December 11th | December 15th | December 15th | December 11th | December 11th |
| UPS 3RD DAYS SELECT | December 15th | December 15th | December 15th | December 15th | December 15th | December 15th |
What countries are available for delivery?
Delivery is available to over 100 countries.
- Delivery in Europe, Asia, Africa, Oceania, America (excluding USA and Brazil): International website
- Delivery in Great Britain : UK website
- Delivery in Brazil : BR website
- Delivery in United States : US website
You can modify your geographical zone, language and currency directly on our site.
Are delivery and returns free?
FREE SHIPPING & RETURNS IN UNITED STATES ON ORDERS OVER 100$*
* Free shipping for orders over $100 in the United States. Free returns for orders over $100 in the United States except Puerto Rico.
What are the delivery times?
Please note that delivery times and return delays can be extended up to 72 working hours during sales or inventories periods.
| SHIPPING METHOD | ORDER PROCESSING TIME | SHIPPING TIME | PROCESSING AND SHIPPING TIME |
| UPS GROUND | 3 to 6 working days | 1 to 5 working days | 4 to 11 working days |
| UPS 3rd DAYS SELECT | 1 to 2 working days | 1 to 3 working days | 2 to 5 working days |
Please note :
-Pre ordered and/or limited edition items usually have delayed delivery times. These items are delivered within the time frame indicated in the product description.
-Taxes and customs duties in the state of destination are at the expense of the customer/ consignee.
More information on delivery times and return policy.
The latter may vary depending on the delivery locations. You will be able to follow the progress of your parcel at any time thanks to the tracking number communicated after the dispatch of your order.
Are customs duties and taxes included?
For orders within the U.S., taxes could be applied. They are calculated based on the purchase value and on the items ordered. They are added to your order total in the shopping cart and are nonrefundable.
This charge is determined by your local customs authority and includes:
- The Sales Tax applied by your country for purchases from the U.S.
- Duties charged for processing by your country.
How can I track the status of my order?
You can track the progress of your order via the « Orders » section of your customer account.
Once your package has been handed over to the carrier, a shipping confirmation is sent by e-mail.
You'll find the tracking number for your package, an estimated delivery date and a link to follow the progress of your order.
Tracking can be activated up to 24 hours after the package has actually been dispatched, depending on the carrier. If the tracking link does not provide any information, please wait until the estimated delivery date before contacting us.
How do I cancel or modify my order?
Modification of your order is not available.
Once your payment has been accepted, you have four hours to cancel your order by clicking on "Cancel my order" in your customer account and selecting the order you wish to cancel. After four hours, you will no longer be able to cancel your order. We invite you to request a return from your customer account.
I've received the wrong item or an item is missing, what should I do?
If you have received the wrong product or your order is incomplete, please contact Customer Service via this link: Contact Us
Please attach to your message your order number, photos of your parcel and photos of the items received.
Why is my parcel in "return to sender" status?
A package may have been returned to our warehouse ("return to sender") for several reasons:
• The carrier did not have enough information to deliver your packageOnce the parcel has been received in our warehouse, we will reimburse you within 5 to 10 working days.
Orders to countries outside the European Union: if the recipient refuses delivery of the package, VEJA reserves the right to charge the amount of these costs initially due by the customer up to €25. This amount will be deducted from the refund of the order.
List of countries available for delivery :
Albania, Algeria, Andorra, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Belize, Bolivia, Bosnia-Herzegovina, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Saudi Arabia, South Africa, Croatia, Denmark, Ecuador, Egypt, Estonia, Finland, France, Georgia, Greece, Greenland, Guadeloupe, French Guiana, Hungary, Mauritius, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, United Arab Emirates, Spain, Iran, Lithuania, Luxembourg, North Macedonia, Malaysia, Malta, Morocco, Martinique, Mayotte, Mexico, Monaco, Montenegro, Netherlands, New Caledonia, New Zealand, Norway, Oman, Peru, Panama, Philippines, Poland, French Polynesia, Portugal, Qatar, Hong Kong SAR China, Macao SAR China, Reunion, Romania, United Kingdom, American Samoa, Serbia, Singapore, Slovakia, Slovenia, St Barthelemy, St Pierre et Miquelon, St Martin, Sweden, Switzerland, Taiwan, Czech Republic, French Southern Territories, Thailand, Tunisia, Turkey, Ukraine, Uruguay, Venezuela, Vietnam.