The General Terms and Conditions set forth below govern the binding contractual relationship between the User (hereinafter "You" or "Your") and VEJASTORE (hereinafter "We", "Us", "Our", "Company" or "VEJA") owned by Veja North America Inc. whose headquarters are located at 27 West 20th Street, Suite 800, New York, NY 10011.
By using www.veja- store.com (the "Website"), you warrant that you have read and reviewed this agreement and agree to be bound by it. If you do not agree to be bound by this agreement, please leave the Website immediately. VEJA only agrees to provide you with the use of this Website if you accept this Agreement.
We may, from time to time and at any time without notice to you, modify this agreement. You agree that we have the right to modify this agreement or revise the terms contained herein. You further agree that all modifications to this agreement are in full force and effect immediately upon posting on the website. All modifications or variations shall supersede any prior versions of this agreement unless prior versions are specifically mentioned or incorporated into the latest modification or variation of this agreement.
You must be at least 16 (sixteen) years old to visit the website. Placing an order through the website constitutes your acceptance of these terms and conditions. You must be at least 18 (eighteen) years of age to make a purchase from this website. By using the website, you represent and warrant that you are at least 18 years of age and have the capacity to approve this agreement. VEJA assumes no liability for any misrepresentation concerning your age and your making such a misrepresentation constitutes a material breach of this agreement.
We may need to interrupt your access to the website for scheduled or unscheduled maintenance or emergency services. You agree that your access to the website may be affected by unplanned or unscheduled downtime, for any reason, and that the company shall not be liable to you, under any liability whatsoever, for such downtime.
This website may contain links to other websites, including social networking sites, that are not under the control of VEJA. We are not responsible for these third-party websites and VEJA's linking to these websites does not constitute VEJA's endorsement or approval of these websites or the content contained therein.
- Account information
You have the option to create an account with VEJA when you make a purchase on the Website. You agree that the information you provide during the account creation process will be accurate. You also agree not to:
- Select, register or attempt to register, or use the name or other identifiable information of another person with the intention of usurping that person's identity.
- Use another person’s name without that person's express consent.
- Use a name in breach of any person's intellectual property rights. We reserve the right to reject the registration or terminate the account of anyone who breaches the terms of this agreement at our sole discretion. You will be responsible for keeping your password confidential and agree to notify Veja immediately of any known or suspected unauthorized use of your account. You acknowledge that you are responsible for all declarations, actions and omissions in relation to your account while your password is in use.
You must not authorize any third party to access or use the website to act on your behalf. If you do so, you will be solely responsible for all acts and/or omissions of that third party in connection with the website. You are solely responsible for maintaining the confidentiality of your password and for all activities that occur through the use of your password. You agree to notify us immediately of any unauthorized use of your password or account information, or any other breach of security. We cannot and will not be liable for any loss or damage arising from any unauthorized use of Your account.
We reserve the sole right to refuse, prohibit or limit orders for any reason, including but not limited to orders that, in VEJA's sole discretion, appear to be placed by dealers, resellers or distributors.
You are responsible for paying any governmental taxes, customs and administrative charges imposed by a carrier with the use of the website or purchase.
Taxes may be applied during the purchase process, depending on the shipping destination. These taxes refer to a taxable state which is New York.
Countries outside Europen Union
For orders to countries outside the European Union, prices are quoted exclusive of tax. These orders are subject to any taxes and customs duties in the country of destination.
These costs and formalities are the responsibility of the customer/consignee. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all governmental taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.
In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, VEJA reserves the right to charge the amount of such customs duties originally due by the customer up to €25 (£25).
4. Order process
All sales will be effective once VEJA confirms the order. Your order is confirmed by sending you a "We have your order!" email. This email will also indicate that payment has been accepted and billed to your identified payment method. VEJA reserves the right not to confirm an order for any reason (including, but not limited to, item availability, problems with the order received, abnormal order, predictable delivery-related problems, or problems with a previous order). You agree to provide VEJA with truthful and accurate information in your order. Since the information you provide to VEJA is essential for order processing and delivery, for billing and for the establishment of warranty contracts, failure to provide these details accurately and completely will result in the cancellation of your order.
When your order status is indicated as "Payment accepted", you will have two (2) hours in which to cancel your order. You can cancel your order directly on the order confirmation page by going to "My Orders" in your account. Where your order status is different or after the two-hour time limit has lapsed, you will be unable to cancel your order.
In the event of an order cancellation, please allow up to five (5) business days after the cancellation is recorded for a refund to be issued. If we are only able to fulfill part of your order, payment will be made for your entire order and, once the products are shipped, a refund will be made for the unavailable products.
5. Errors, inaccuracies and omissions
We reserve the right to change our prices at any time. However, we will apply the current prices indicated to you on the website at the time your order was placed.
You agree to guarantee payment for any item you purchase from VEJA, and acknowledge and affirm that prices are subject to change. By purchasing a physical product, you agree to provide VEJA with a valid email and shipping address and valid billing information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel an order if any information you provide is inaccurate or incomplete. If we do so after payment has been processed, we will refund the amount of the purchase price. We may also request additional information from you before confirming a sale, and we reserve the right to impose additional restrictions on the sale of any VEJA product. For sales of physical products, we may pre-authorize your credit or debit card at the time you place your order, or we may charge your card at the time of shipment. You agree to monitor your method of payment. Shipping costs and dates are subject to change from the costs and dates quoted due to unforeseen circumstances.
6. Secure payment
We may use a third-party payment services provider to process transactions made via the website.
We accept payments via PayPal, credit card or debit card. We use industry standard Secure Sockets Layer (SSL) technology to enable encryption of potentially sensitive information such as your name, address and other critically sensitive information such as credit card details.
7. Delivery conditions
Once your payment has been confirmed, we process and deliver your order to the carrier within an average of 24 to 48 hours (excluding Saturdays, Sundays and public holidays).
Once your order has been handed over to the carrier, you must add the delivery time. This time depends on the chosen transport solution and your delivery address.
You will be able to follow the progress of your parcel at any time thanks to the tracking number communicated after your order has been shipped.
VEJA offers free standard shipping for every order over one hundred dollars (U.S.) ($100.00).
Shipping charges may vary depending on the delivery address in the United States and the shipping method chosen (Standard or Express).
Please note : Pre ordered and/or limited edition items usually have delayed delivery times. These items are delivered within the time frame indicated in the product description.
8. Returns and withdrawal policy
With the exception of all sale and discounted items, which are final sales, if you are not satisfied with your purchase, you may return it within 28 days from the date of delivery of the item using the returns slip available through your account. All returns must be accompanied by your receipt and a completed and signed returns slip. Please drop it off at a postal facility.
The return period is exceptionally extended to 28 days for all orders placed at the Veja store on or after 11/01/2020.
You are responsible for all shipping fees for returned items. However, returns are free in the United States for orders over one hundred dollars (U.S.) ($100.00).
To be eligible for a refund or credit, products must be returned in their original working condition (packaging, accessories, instructions, etc.). Any product that has been damaged, or is not in its original packaging, or whose packaging has been worn beyond simple opening of the product, will not be refunded. The processing time for a return after receipt in our warehouse is 5 working days. Provided that the above return conditions are met:
- If you have requested a refund, the refund will be made within 14 days after VEJA has received and processed the returned item.
- Credits offered as a commercial gesture are valid for 1 year and are not refundable.
Veja at Savino Del Bene
34 Engelhard Ave.
Avenel, NJ 07001
As stated above, VEJA does not offer exchange.
Please note: In case of payment with a credit note, the refund will be made in a credit note and will not be refunded to the credit card used for the payment of the online order.
Online orders on the website www.veja-store.com cannot be returned to the store. Please make your returns by following the online procedure only. For more information please see our return policy.
When you register on the website, which is necessary in order to complete an order, you must select a username, which can be your email address or another term, and a password. You can also provide personal details, including, but not limited to, your name. You are responsible for the accuracy of such information. Identification details will be used when placing product orders. You must not share your username or password with third parties; if you discover that your account has been compromised, you agree to notify Veja immediately. You alone are responsible for ensuring that your account details remain safe and secure and for keeping Veja informed of any changes to your identification details. Providing false or inaccurate information, or using the website or its services to commit fraud or engage in illegal activity shall constitute grounds for immediate termination of this agreement.
11. Intellectual property
All website content (including, but not limited to, illustrations, photographs, images, text, data, names, brand names, and videos) is the exclusive property of Veja, its co-contractors or partners, and foreign copyright laws, trademarks and other intellectual property rights. All reproduction of this content, in full or in part, by any method, shall require Veja's prior express written consent. You may not attach or download content from the website without Veja's prior express written consent.
12. Rules on administration
You may not administer, or give the impression that a third-party website presents or endorses, an item of content on this website, or incorporate any intellectual property belonging to the website, Veja, or any of their licensors on another website or another service, without Veja's prior express written consent.
You may not use any other trademark or brand name featured on the website without the prior written consent of Veja or the owner of the trademark or brand name.
14. Permission to reprint and create web links
All website content is, without restriction, protected by US and foreign copyright and trademark law. To request permission to reprint any material on the website (excluding personal and non-commercial use).
15. Veja communications
By registering and/or making a purchase on the website, you acknowledge that we may send you communications or website data, including, but not limited to: (i) notifications about products that you request, including notifications regarding purchase conditions; (ii) updates; and (iii) information or documents regarding transactions, products and/or services that you select or purchase or that you interact with through your use of the website. By using and registering on the website, you agree to receive these emails from Veja.
16. Disclaimer of guarantee
Your use of the website is "as is" and "as available". Veja provides no guarantees as to the accuracy, usability or completeness of the website. Specifically, Veja disclaims: (i) all implied guarantees of title, non-counterfeiting, merchantability and suitability for a specific use as regards the website, and (ii) all guarantees not provided hereunder.
Veja makes no representation or guarantee as regards the website or its content, which are provided for use on an "as-is" and "as-available" basis. Veja disclaims all implied and express guarantees, including, but not limited to, guarantees of merchantability and suitability for a specific use as regards the website or any related website. Veja provides no guarantee as to the functional features, information or links contained on the website, or that its content will meet your requirements, or that the website or its content are suitable for a specific use, or that the operation of the website or its content will be uninterrupted or free from error, that faults will be rectified, or that this website or its server are free from viruses, bugs, Trojan horses, cancelbots or other harmful elements. Veja provides no guarantee or representations as regards the use, or the outcomes from use, of website material in terms of accuracy, reliability or other qualities.
Disclaimers of guarantee are not authorised in some jurisdictions. As a result, some of the above disclaimers may not apply to you.
The website is monitored by Veja from its offices in Paris, France. Veja makes no claim as to the appropriateness or availability of the website for use in other locations. Those who opt to access the website from other countries do so on their own initiative and are responsible for complying with local laws.
17. Applicable law
These terms and conditions are subject to French law.
18. Data Protection Act
Veja has submitted the file (declaration 1235194) containing named customer data for the www.veja-store.com website to French Data Protection Authority (CNIL) in accordance with the French Data Protection Act of 6 January 1978.
Under this law, customers have a right of access, rectification and objection over personal data collected about them. These rights may be exercised online via "My account" on the website.
19. Dispute settlement
If you would like to submit a complaint to Veja, please contact our customer service team in one of the following ways:
Post: Veja Customer Services, 42 Rue de Paradis, 75010 Paris, France
Should our Customer Services team be unable to resolve your complaint or if you are not satisfied with the proposed solution reached through our complaints handling mechanism, you may refer your complaint to FEVAD.
Under the provisions regarding amicable settlement of disputes under the Consumer Code, Veja is registered with the e-commerce mediation department at FEVAD (E-commerce and distance selling federation) at the following address: 60 Rue de la Boétie, 75008 Paris - http://www.mediateurfevad.fr
After a consumer has initiated a process in writing with Veja, all unresolved consumer disputes may be referred to the mediation service.
More information about how to refer matters to the mediator is available at http://www.mediateurfevad.fr/index.php/espace-consommateur/
20. Limitation of liability
Veja accepts no liability for special, incidental, consequential or punitive damages resulting from the use, or inability to use, website content, even if Veja or an authorised representative was notified of the possibility of such damages. This limitation shall apply to all claims made by you, including, but not limited to, termination of contract, negligence, liability without fault, fraud or any offence. Limitations of or exemptions from liability for certain damages may not be admissible under certain laws. As such, the aforementioned limitation or exemption cannot be applied to you.
IF YOU ARE NOT SATISFIED WITH THE WEBSITE OR TERMS AND CONDITIONS OF SALE, YOUR ONLY RECOURSE IS TO STOP USING THE WEBSITE AND SERVICES.
Veja may assign this agreement, in full or in part, at any time, with or without notice. You may not assign this agreement or any part thereof to another party. Any attempt to do so on your part shall be null and void.
Failure on the part of Veja to exercise a right or provision in this agreement shall not constitute a waiver of that right or provision.
Section headings in this agreement are indicative and have no legal or contractual effect.