Terms & Conditions


The general Terms & Conditions detailed below govern the binding contractual relationship between the User (hereafter referred to as “You” or “Your”) and the VEJASTORE (hereafter referred to as “We”, “Our”, “Company”, or “VEJA”) belonging to the company Veja North America Inc., whose headquarters are located at 27 West 20th Street, Suite 800, New York, NY 10011. The email address for customer service is:  service-clients@veja-store.com.


1. General

By using www.veja-store.com (the  “Website”), You warrant that You have read and reviewed this agreement and that You agree to be bound by it. If You do not agree to be bound by this agreement, please leave the Website immediately. VEJA only agrees to provide use of this Website to You if you assent to this agreement.


We may, from time to time and at any time without notice to You, modify this agreement. You agree that We have the right to modify this agreement or revise any terms contained herein. You further agree that all modifications to this agreement are in full force and effect immediately upon posting on the Website. All modifications or variations will replace any prior version of this agreement unless prior versions are specifically referred to or incorporated into the latest modification or variation of this agreement.


You must be at least 16 (sixteen) years of age to visiting the website. Placing an order through the Website constitutes Your acceptance of these Terms & Conditions. You must be at least 18 (eighteen) years of age to make a purchase on this Website. By using the Website, You represent and warrant that You are at least 18 years of age and have the capacity to enter into this agreement. VEJA assumes no responsibility or liability for any misrepresentation of Your age and Your making any such misrepresentation constitutes a material breach of this agreement.


We may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, and that the Company shall not be liable to you, under any theory of liability, for any such downtime.


This Website may contain links to other websites, including social media sites, which are not under the control of VEJA.  We are not responsible for these third-party websites and VEJA’s linking to these websites does not constitute VEJA’s endorsement or approval of these websites or the content contained therein.


2. Account Information

You have the option of creating an account with VEJA when you make a purchase on the Website.  You agree that the information that you supply during the process of creating an account will be accurate.  You also agree to not to: (i) select, register, or attempt to register, or use the name or any other identifiable information of any person other than yourself with the intent of impersonating that person; (ii) use the name of any other person without the express authorization of that person; (iii) use a name in violation of the intellectual property rights of any person.  We reserve the right to reject or terminate the account of any person that violates the terms of this agreement at Our sole discretion.  You will be responsible for preserving the confidentiality of Your password and will notify VEJA immediately of any known or suspected unauthorized use of Your account.  You agree that You are responsible for all statements made and acts or omissions that occur with regard to Your account while Your password is being used. 


You should not authorize any third-party to access or use the Website in order to act on Your behalf.  If You do so, You will be solely responsible for all acts and/or omissions of that third-party in connection with the Website.  You are solely responsible for maintaining the confidentiality of Your password and for all activities that occur through use of Your password.  You agree to immediately advise us through service-clients@veja-store.com of any unauthorized use of Your password or account information, or any other breach of security.  We cannot and will not be responsible or liable for any loss or damage arising from any unauthorized use of Your account. 



3. Purchases

Items available on www.veja-store.com are only offered to customers who have an address in the United States. If You are under 18 years of age, You must have Your parent or guardian review these terms and the privacy policy, and register or place the order on Your behalf.


We reserve the exclusive right to reject, prohibit, or limit orders for any reason, including, but not limited to, orders which, in VEJA’s sole discretion, appear to be placed by dealers, resellers, or distributors.


You are responsible for paying any governmental taxes, administrative and customs charges applied by a carrier with use of the Website or the purchase.



4. Order Process

All sales will be effective once the order is confirmed by VEJA. Your order is confirmed upon Our sending of the email “We’ve got your order!”.  This email will also indicate that payment has been accepted and billed to your identified method of payment.  VEJA reserves the right not to confirm an order for any reason (including, but not limited to, item availability, problems concerning the order received, abnormal order, predictable problems concerning the delivery, or issues with a previous order). You agree to provide VEJA with true and accurate information in Your order. Since the information You provide to VEJA is essential for the processing and delivery of orders, for billing, and for the establishment of warranty contracts, failure to provide these details accurately and completely will result in the cancellation of Your order.


Once Your order status is indicated as “Accepted payment”, You have up to two (2) hours to cancel Your order. You can cancel Your order directly on the order confirmation page or by accessing the “My orders” section in Your account. If Your order status is different or if the two (2) hour deadline expires, You will not be able to cancel Your order.


In the case of order cancelation, please allow up to five (5) business days once the cancellation is registered for a refund to be made. If We are only able to fulfill part of Your order, payment will be taken for Your entire order, and upon dispatch of the goods, a refund for the unavailable goods will be made.



5. Errors, Inaccuracies, and Omissions

We reserve the right to modify Our prices at any time. However, We will apply the current prices as indicated to You on the Website at the time Your order was placed.


You agree to ensure payment for any items You purchase from VEJA, and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide VEJA with a valid email and shipping address, as well as valid billing information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel an order if any information which You provide is inaccurate or incomplete. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We may also request additional information from You prior to confirming a sale, and We reserve the right to place any additional restrictions on the sale of any VEJA products. For the sale of physical products, We may preauthorize your credit or debit card at the time You place the order, or we may charge your card upon shipment. You agree to monitor Your method of payment. Shipment costs and dates are subject to change from the costs and dates that You are quoted due to unforeseen circumstances. For any questions, concerns, or disputes, You agree to contact VEJA in a timely manner at the following email address: service-clients@veja-store.com.



6. Secure Payment

We may use a third-party payment processor to process transactions made through the Website.


We accept payments via Paypal, credit card or debit card. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as Your name, address and other critically sensitive information like Your credit card details. In case of a problem or if you believe that your account or your personal information has been compromised, please contact at the following email address: service-clients@veja-store.com.  Please also read our “Privacy Policy” [INSERT LINK] for further information regarding how We obtain, utilize, and protect Your personal information.



7. Delivery Terms

Delivery times or estimates provided on the Website are based on approximations and are in no way a guarantee that items will be delivered on the date provided on the Website. 


Delivery costs may vary depending on the delivery address in the United States and the shipping method chosen (Standard or Express).


VEJA provides free standard delivery for every order over One Hundred Dollars (U.S.) ($100.00).


8. Return Policy

With the exception of all sale and discounted items, which are final sales, if You are not satisfied with Your purchase, You may return it within 28 days from the date of delivery of the item using the return slip available through Your account. All returns must be accompanied by Your receipt and a completed and signed return slip.

The return period is exceptionally extended to 28 days for all orders placed on Veja Store from 01/11/2020 inclusive.

You are responsible for all shipping fees for returned items. However, returns are free in the United States for orders over One Hundred Dollars (U.S.) ($100.00). In order to be entitled to a refund, products must be returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. Provided that the above conditions for return are met, a refund will be issued within 14 days of receipt by VEJA of the returned item.


Return address:

Veja at Savino Del Bene
34 Engelhard Ave.
Avenel, NJ 07001
United States


As set forth above, VEJA does not offer exchange.



9. Privacy

Our collection of information at this Website is governed by our “Privacy Policy.” You agree that You have read and understand the terms of the Privacy Policy and that You consent to the collection and use of information outlined in the policy.



10. Registration

When You register on the Website, which is necessary to complete a purchase, You will choose a user name, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to order goods. You must not share Your user name or password with any third-party, and if You discover that Your account has been compromised, You agree to notify VEJA immediately in writing. Email notification at service-clients@veja-store.com will suffice. You are solely responsible for maintaining the safety and security of Your account information as well as keeping VEJA apprised of any changes to Your identifying information. Providing false or inaccurate information or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this agreement.



11. Intellectual Property

All the content on the Website (including, but not limited to illustrations, photographs, images, texts, data, names, brand names, and videos) are the sole property of VEJA, its co-contractors or partners and is protected by United States and foreign copyright, trademark and other intellectual property laws. Any partial or total reproduction of this content, by any means, requires express prior written authorization by VEJA. You may not paste or download the content of the Website except with express prior written authorization by VEJA.



12. No Framing

Without the prior express written authorization of VEJA, You may not frame, or make it appear that a third-party website is presenting or endorsing any of the content of this Website, or incorporate any intellectual property of the Website, VEJA, or any of their licensors into another website or other service.



13. Trademarks

You may not use any trademark or service mark appearing on the Website without the prior written consent of VEJA, or the owner of the trademark or service mark.



14. Permission for Reprinting and Web-Linking

All materials on the Website, without limitation, is protected by United States and foreign copyright and trademark laws.  In order to request permission to reprint any material on the Website (with the exception of personal, non-commercial purposes), please email service-clients@veja-store.com.


To request permission to place a link on your website that enables users to “click through” from your website to this Website, please email service-clients@veja-store.com.



15. Communications from VEJA

By registering with the Website and/or making a purchase from the Website, You understand that We may send You communications or data from the Website, including but not limited to: (i) notices about products requested by You, including any notices regarding the terms of any purchases; (ii) updates; and (iii) information or materials regarding transactions, products, and/or services purchased or selected by You or in which You are involved through use of the Website.  By using and registering on the Website, You agree to receive such email messages from VEJA.



16. Disclaimer of Warranties

Your use of the Website is “as is” and “as available.”  VEJA does not make any guarantee of the accuracy, usefulness, or completeness of the Website.  Specifically, VEJA disclaims: (i) any implied warranties of title, non-infringement, merchantability, and fitness for any particular purpose regarding the Website, and (ii) all warranties not expressly provided herein.


VEJA makes no representations or warranties with respect to the Website or its contents, which are provided for use “as is” and “as available.”  VEJA disclaims all warranties, express or implied, including without limitation warranties of merchantability and fitness for any particular purpose with respect to the Website and any website which is linked.  VEJA does not warrant the functions, information, or links contained on the Website, or that its contents will meet Your requirements, that the Website, or its contents, are fit for any particular purpose or that the operation of the Website, or its contents, will be uninterrupted or error fee, that defects will be corrected, or that this Website or the server that makes it available are free of viruses, worms, Trojan horses, cancelbots or other harmful components.  VEJA does not warrant or make any representations regarding the use or the results of the use of the materials on the Website in terms of their correctness, accuracy, reliability, or otherwise.


Some jurisdictions do not allow the exclusion of certain warranties.  Accordingly, some of the above exclusions may not apply to You. 


The Website is controlled in operated by VEJA from its offices in Paris, France.  VEJA makes no representation that materials on the Website are appropriate or available for use in other locations.  Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws.



17. Applicable Law

These terms and conditions are governed by the laws of the State of New York without regard to any conflicts of laws provisions. Any claim arising out of this agreement, Your use of the Website, or Your purchase of any products or Services through the Website, will be subject to the exclusive jurisdiction of the State and Federal courts located in New York County, New York and You submit to the personal jurisdiction of the same. 



18. Dispute Resolution

If You wish to submit a complaint to VEJA, please contact our Customer Service department in the following ways:

By email at: service-clients@veja-store.com

On Facebook: https://www.facebook.com/veja.fairtrade/

By mail post: Veja Service Client, 42 rue de Paradis, 75010 Paris, FRANCE



19. Limitation of Liability

Under no circumstance shall VEJA be liable for any special, incidental, consequential, or punitive damages that result from the use of, or the inability to use, the materials on the Website, even if VEJA or a VEJA authorized representative has been advised of the possibility of such damages.  This limitation applies to any and all claims by You, including, but not limited to, breach of contract, negligence, strict liability, fraud, or torts of any kind. Applicable laws may not permit the limitations or exclusion of liability of certain damages.  As such, the above limitation or exclusion may not apply to You.





20. Miscellaneous

VEJA may assign this agreement, in whole or in part, at any time with or without notice to You.  You may not assign this agreement, or any part of this agreement, to any other party.  Any attempt by You to do so is null and void.


VEJA’s failure to exercise any right or provision of this agreement shall not constitute a waiver of such right or provision. 


The section titles in this agreement are for convenience only have no legal or contractual effect.



21. About California Proposition 65

California Proposition 65 is the name given to the Safe Drinking Water and Toxic Enforcement Act of 1986. The Prop 65 asks companies to warm Californian about the composition of their products according to a list of presumed poisonous chemicals defined by the State, and is intended to assist California consumers with making informed decisions about the products they purchase and the impact on their health.


WARNING: The products sold on this website can expose you to chemicals, listed in California Proposition 65. Customers may be exposed to toxic chemical that could cause cancer or reproductive toxicity. Please find more information about Proposition 65 with visiting the State of California’s website here.