FAQ

For canvas models: the canvas can be brushed with cold water and Marseille soap. Avoid putting them in the washing machine to prevent the leather inserts from bleeding onto the canvas.

For leather models: maintain the smooth leather of your shoes with the VEJA X Act of Caring maintenance kit. Moisten the cloth and clean with the Sneaker Cleanser, then care for the leather with the Protecting Leather Balm. Suede leather inserts can be cleaned by dry brushing with the cleaning brush.

STEP 1 - BRUSH THE SURFACE

STEP 2 - ADD A FEW DROPS OF SNEAKER CLEANSER TO A WET BRUSH OR SPONGE AND SCRUB

STEP 3 - PROTECT AND POLISH THE SHOE WITH THE PROTECTING LEATHER BALM AND A SPONGE

STEP 4 - RUB WITH A DRY CLOTH

To maintain your pair of VEJA, you can contact our Customer Service via the contact form, specifying the model you want to clean. Please note that VEJAs should not be cleaned in the washing machine. VEJA declines all responsibility for machine washing.

Is your item defective?

Despite our quality checks, it may happen that your item is defective. We apologize for this inconvenience. Please know that we are working daily on the quality of our products and your feedback is valuable to us.

If your pair is defective, please contact our Customer Service via the contact form. The purchase invoice/your order number will be required for the analysis of your request.

Only production defects can be guaranteed. If your purchase was not made on our VEJA STORE website, please contact the Customer Service of the concerned retailer directly.